Change in Incentive Plan for Q/A

The company has changed the incentive plan they have put forward in relation to our Universal C&A/Analyst Review group. The amount of calls being monitored is now only 3. While most of you may think that is a good thing it causes some serious issues. The biggest issue is that a representative will have increased pressure to meet the end of the month objective for quality. One sub-standard call could mean not meeting the objective and could mean discipline. The second issue is that there is a disparagement of treatment with our brothers and sisters in collections. They are allowed to get more calls which could mean more money paid to them at the end of the month. It also allows more oppurtunity for the $25 pay out on the wave calls. Now I do not want this to be a sore subject between our members in RM and Universal C&A because that is what the company wants. What needs to happen is for our members to stand up and say that fairness and equality are not just words but actions we expect to be taken by the company. As a Union we have always objected to monitoring and one of the reasons we do object is because of what is stated above. I have spoken with many of you and you have said that the new criteria that you are being scored under is harsh and too subjective. You may have gotten scored well in previous months but then you have months that it is very difficult to meet the company's call quality standards. That is another reason why we object to monitoring. If you feel that this is wrong then you need to get with a Steward and see what action the Union can take to correct this issue. Keep in mind that you have rights against unfair practices of the company. We did not negotiate monitoring but we can discuss the incentive plan and how fairly or unfairly it is being administered. We can also discuss the extreme nature of the process the comapany is using to monitor.
If we do not stand up now, then when?